Currently, we only ship across Canada and USA. Shipping costs will apply, and will be added at checkout.
Orders placed internationally (outside Canada), may be subject to duties, taxes, tariffs, and other fees per the destination country’s laws and regulations. We cannot predict the costs of these fees, but they can range up to 30% of the total cost of goods. If customs charges occur, please note that you, the buyer, are 100% responsible for these charges. We, the seller, are not responsible for customs charges.
It depends on where you are. Orders within North America will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-14 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Our aim is that you love our products and are always happy with your purchases. However, if you find that you are unsatisfied with your order, please write us - within 14 days of purchase date - at firstname.lastname@example.org and we will be happy to assist you.
*Please note that The Bamboo Toothbrush is a personal hygiene product; all sales are finalandno returns are accepted for this product.
If you receive a defective product, please notify us immediately at email@example.com and we will gladly send you a new one. If you do not notify us of a defective product, we will assume that the product was not defective or damaged when you recieved it.
For best results, dentists recommend that you replace your toothbrush every 2-3 months. Hence, we've offered our toothbrushes in packs of 4 so you can enjoy a year's supply with one purchase.
The handle is biodegradable, so when’re ready to replace your toothbrush, simply rip off the nylon bristles (recycle them) and drop your handle in the compost.
All our product packaging is 100% plastic-free. We use kraft paper boxes and packaging tape that are both eco-friendly, recyclable and biodegradable. The tissues within the boxes are completely acid free and FSC Certified.
We strive to reach that 100% mark in every product we offer. All our products are chemical-free, BPA-free, and made from natural materials. At the moment, our entire collection is 100% plastic-free except for our toothbrushes, they are 97% plastic-free (the bristles are made of BPA-Free nylon). We are actively working towards finding a 100% plastic-free vegan toothbrush.
Yes it is. Our bamboo is made from FSC certified Moso Bamboo, which is grown away from the Panda natural habitat. Pandas feed on over 42 bamboo species, but thanks to its altitude, Moso Bamboo is not recognized as food by panda bears.
Yes. FSC stands for 'Forest Stewardship Council' - an international non-profit organization dedicated to promoting responsible forestry. FSC certifies forests all over the world to ensure they meet the highest environmental and social standards. Forests are inspected and certified against strict standards based on FSC’s 10 Principles of Forest Stewardship.
Please reach out to us via our Contact Us page or send us an e-mail on firstname.lastname@example.org. We will be happy to assist you.